FAQs

Pick your size on the product page, add to cart, then check out. You do not need an account — guest checkout works. Enter your delivery pincode on the product page first if you want to confirm COD before you commit.

Check spam and the Promotions tab first — that is where it lands most often. If it is not there after 30 minutes, the email address on the order was probably mistyped. Send your name and the phone number you used to support@soulskart.com and we will find the order and resend it.

Only before the order moves into fulfilment. Email support@soulskart.com with your order number and what you want changed, as fast as you can. Once the item has been picked, we cannot swap it — you would need to cancel if it is still cancellable, or raise a return once it arrives.

Wrong size sent by us is a valid return. Wrong size chosen by you is not, so it is worth checking the size guide before you order.

Before dispatch, yes — email us the order number and the corrected address. After dispatch the courier controls the shipment. Most of our partners let you redirect within the same city through their tracking link, so try that first and tell us if it fails.

Email support@soulskart.com with your order number. Cancellation is possible until the order moves into fulfilment. After that point it cannot be cancelled.

No — orders cannot be merged once placed. Place a second order. If both are still unfulfilled, email us the two order numbers and we will try to ship them together so you are not waiting twice.

Usually yes, and usually within a couple of weeks. Email us the product name and size and we will tell you whether that specific size is being restocked or retired.

Write to support@soulskart.com with the quantity, the sizes you need and your deadline. Bulk pricing and timelines are quoted per enquiry, not listed on the site.

Credit and debit cards — Visa, Mastercard, Maestro and RuPay — plus the UPI and wallet options your bank supports, and Cash on Delivery on eligible pincodes.

Checkout shows every method actually available for your cart and your pincode. If an option is not on that screen, it is not available for that particular order.

Yes, on serviceable pincodes. Enter your pincode on the product page and it will tell you straight away whether your area is COD or prepaid-only. If COD is not serviceable for you, the option simply will not appear at checkout.

Orders above ₹3,000 may not be eligible for COD depending on internal risk checks.

A COD handling fee applies. The exact amount is shown at checkout before you confirm, so you always see the final payable figure first. Paying online avoids the fee.

COD handling and shipping charges are not refundable, even on an approved return.

COD orders are not refunded in cash. An approved COD return is settled as store credit you can spend on any future order. Prepaid orders go back to the original payment method.

That is an authorisation hold, not a completed charge, and banks release it on their own — typically within 5 to 7 business days. No order was created, so nothing will ship.

If it has not reversed after 7 business days, email us the amount, the date, the last four digits of the card or the UPI reference, and we will chase it with the gateway.

Check your email for two separate order confirmations. Two confirmations means two real orders — tell us which one to cancel. One confirmation and two debits means one is a hold that will reverse on its own. Send us the reference and we will confirm which it is.

Yes. Checkout runs on Shopify's PCI-compliant payment infrastructure over an encrypted connection. Card and UPI details go straight to the payment provider — we never see or store them, and no one at Soulskart can access them.

We will never ask for your card number, CVV, UPI PIN or an OTP over email, phone or chat. Anyone who does is not us.

Yes. Every price you see is the all-inclusive price in Indian Rupees. Shipping, if applicable, and the COD handling fee are added at checkout and shown before you pay.

Everywhere in India. International delivery is handled case by case — email support@soulskart.com with your country and full address and we will quote shipping by weight and destination.

Free on orders above ₹600, calculated after discounts. Below ₹600 it is a flat ₹50.

Worth knowing: if your cart is at ₹560, adding an accessory is often cheaper than paying the ₹50.

Most orders are dispatched within 2 to 4 business days. Sale periods, festivals and public holidays push that out. You get an email and SMS the moment it ships.

Counted from dispatch, not from when you ordered:

So a metro order placed on a Monday typically lands within 4 to 8 business days end to end. Festivals, weather and courier backlogs add time.

Mainly Bluedart and Delhivery. Shadowfax and Ekart are used as backups where the primaries do not serve a pincode. The courier is named in your shipping email.

Usually yes. Occasionally a multi-item order ships in two parcels, sometimes a day or two apart. You get a separate tracking link for each, so two links is not a duplicate — it is two boxes.

Use the pincode checker on any product page. It returns one of three answers: COD available, prepaid only, or not serviceable. If your area is not serviceable, email us — we can sometimes route it through a backup courier manually.

Two ways. The tracking link is emailed and texted to you at dispatch, and it is also in the My Account section on soulskart.com under your order.

No link yet means the order has not been dispatched — check the 2 to 4 business day dispatch window before assuming something is wrong.

Scans go quiet in transit between hubs, and that is normal for up to 48 to 72 hours. Beyond that, send us the order number and we will open a query with the courier and come back to you.

Couriers normally retry within 24 to 48 hours, so no action is needed for the first reattempt. Keep your phone reachable — most failed COD deliveries are failed phone calls.

After repeated failed attempts the parcel goes back to origin. If that happens we will either refund the order excluding shipping fees, or re-ship it — your call.

Check with family, flatmates, the security desk and neighbours first — that resolves most of these. If it is genuinely missing, email us within 48 hours of the delivery timestamp with your order number. We raise a formal dispute with the courier, which needs that window to be accepted.

Email us with the order number and we will escalate with the courier. If delivery runs beyond 15 working days, a partial refund may apply.

If you can, refuse the delivery and tell the courier it is damaged — that is the cleanest outcome. If you have already accepted it, photograph the parcel before opening it, then photograph the contents, and email everything to us the same day. Transit damage is a valid return, and those photos are what get it approved fast.

Our mistake, and fully covered. Email support@soulskart.com with your order number and a photo of what arrived, including the size tag. We arrange a reverse pickup at our cost.

Do not go by the letter on the label — go by the chest measurement. Every fit we sell has its own chart, because a size M oversized tee is 4 inches wider in the chest than a size M crew neck.

Measure a t-shirt you already like flat across the chest, double it, and match that number on the chart for the fit you are buying.

Open the interactive size guide

Regular crew neck in M is 40 inches chest with a normal shoulder seam. Oversized in M is 44 inches with a dropped shoulder that sits below your actual shoulder. Same letter, different garment.

If you want the oversized look, take your usual size. If you want a normal fit but only the oversized version exists, size down one.

Regular crew neck: size up for comfort.
Oversized tees and hoodies: size down if you do not want it huge.
Sweatpants and shorts: go by waist inches, they are elasticated with a drawcord.

The cut is straight, not tapered at the waist. Most women take one size down from the unisex chart for a fitted look, or stay at their usual size for the boxy oversized look that most of these designs are made for.

Chest: around the fullest part, under the arms, tape level and not pulled tight.
Waist: around where your trousers normally sit, not your natural waist.
Length: from the highest point of the shoulder straight down.

Our charts are garment measurements taken flat, not body measurements, so allow room. Tolerance is plus or minus 0.5 inch.

Choosing the wrong size is not a returnable reason, and we do not run direct exchanges. Read that as: spend the 30 seconds on the size chart before ordering.

If we sent a size different from what you ordered, that is entirely on us and fully returnable.

Cotton and cotton-rich knits. Tees generally sit in the 220 to 260 GSM band and sweatshirts around 300 GSM. The exact weight and composition for any product is stated on its own product page — that is the number to trust, not this range.

For context: 180 GSM is the thin tee that goes see-through after a wash. 240 GSM holds its shape and does not cling.

Not under normal wear. Prints are heat-cured so the ink bonds into the fabric rather than sitting on top of it. What actually kills a print is hot water, harsh detergent, tumble drying on high, and ironing directly over the design — all four are avoidable.

A print that cracks or peels early is a quality issue and a valid return. Send us photos.

• Cold wash, inside out, on a gentle cycle
• Mild detergent only — no bleach, no strong stain removers on the print
• Do not soak coloured garments for hours
• Line dry in shade; direct sun fades colour and skipping the dryer keeps the fit
• Iron inside out, or iron around the print — never straight onto it
• Wash darks separately for the first two or three washes

Do this and a 240 GSM tee holds its shape and colour for years.

Expect a small amount on the first wash — normal for cotton. Cold water and no tumble drying keeps it negligible. Hot water and a hot dryer is what actually shrinks a garment a full size.

Screens vary — brightness, colour profile and phone versus laptop all shift how a shade reads. Minor colour variation from the on-screen image is expected and is not a returnable reason.

A genuinely different colour from the one you ordered is a wrong-product case and fully returnable.

Chest prints run 2.5 to 3 inches and back prints are the bold statement, positioned as shown. Slight placement variation between individual pieces is normal in printed apparel. A print that is visibly crooked, off-centre or misaligned is a defect — photograph it and raise a return.

Yes. Acid and stone wash finishes are deliberately irregular, so no two pieces are identical and yours will not match the product photo exactly. That variation is the finish working as intended, not a flaw.

Four situations, all of them our error:

• You received the wrong product
• The product was damaged in transit
• There is a printing error or quality issue
• You received a different size from the one you ordered

• A change of mind, or no longer wanting the product
• The correct item with no defect or issue
• Minor colour variation caused by screen differences

We say this plainly rather than burying it: this is not a free-returns store. Check the size chart and read the product page, and you will almost never need this section.

10 days from delivery. Requests after that cannot be accepted. For a missing parcel marked as delivered, the window is tighter — 48 hours — because that is what the courier dispute process needs.

Unused, unwashed, and in its original packaging. You also need valid photo or video proof of the issue. Requests without proof are declined, so take the photos before you do anything else.

Email support@soulskart.com like this:

• Subject: Return Request – Order #XXXX
• Attach photos or video showing the issue clearly
• State the reason in one line

We reply within 24 to 48 hours with an approval or rejection.

We do, on approved returns. We schedule a reverse pickup with one of our couriers. If pickup is not available at your pincode, we may ask you to self-ship and share the receipt — then we reimburse that.

We inspect the returned item, tell you the outcome, and process an approved refund within 5 to 7 working days to the original payment method. Then your bank adds its own time:

Shipping charges and the COD handling fee are not refundable.

No. We do not run direct exchanges. Once your refund or store credit is issued, place a fresh order for what you actually want. It is slower than an exchange — which is the honest reason to get the size right the first time.

It applies in two cases: a multi-item order where only some items are defective, and an order delivered beyond 15 working days.

Almost always one of four reasons: no photo or video proof, raised after the 10-day window, the item was worn or washed, or the reason was a change of mind. If you think the call was wrong, reply on the same email thread with more detail and we will look again.

Returns and cancellations are not supported on international orders at this time. If something is wrong with your order, email support@soulskart.com and we will do what we can.

No, guest checkout works. An account is worth it for one reason: your orders and tracking links stay in one place instead of buried in email.

Usual causes: the code expired, your cart is below the minimum value, the code excludes items already on sale, or only one code can be used per order. Codes go in at checkout, not in the cart drawer.

Still stuck? Email us the code and a screenshot of your cart and we will tell you exactly which rule is blocking it.

A placed order cannot be re-priced. Email us straight away — if it has not been fulfilled we can sometimes cancel it so you can reorder with the code applied.

Our free rewards club — you stack VibeCoins on every order and climb tiers. It is rolling out by region, so check the VibeClub page for its current status where you are.

Instagram first, always — new designs go up there before anywhere else. Email sign-up is the backup if you would rather not rely on the algorithm.

Email support@soulskart.com with your handle, follower count and the kind of content you make. We work with micro creators regularly, so small and genuinely engaged beats big and quiet.

We use your details to fulfil orders, send order updates, and improve the store. We do not sell your data. Marketing email is opt-out at any time from the link in any email. The privacy policy has the full detail.

Email support@soulskart.com or use the contact form. We reply within 24 to 48 hours.

Include your order number and, for anything physical, photos. Those two things are the difference between a same-day resolution and four emails back and forth.